• Kindly remove the sleeve and wash the bottle before using it for the first time.
• We recommend to use soapy water to handwash the bottle. Cold drinks only, not dishwasher safe.
• The sleeve is handwash only.
• As BPA-free material may retain odors, below are some tips on keeping your bottle odor-free, without using any chemicals:
  • Remove the lid and fill with vinegar and baking soda – leave contents to sit overnight.
  • Put damp coffee grounds inside the jug, secure the lid and allow contents to sit overnight.
  • Place a few drops of vanilla extract on some paper towels, then crumple the towers and put them in the bottle with the lid secure – allow to sit overnight.
• Avoid filling the bottle with carbonated liquids, which could cause the seal to break or the lid to pop open and spray contents.

Warranty Policy

Warranty Policy

At H2O Capsule, we take immense pride in the quality of our products, and we are pleased to offer a limited 12-month warranty to ensure your peace of mind. Please take a moment to familiarize yourself with our warranty policy:

What Is Covered by the Warranty:

Our 12-month warranty covers the following issues related to our products:

1. Manufacturing Defects: Any flaws or defects in materials or workmanship.
2. Workmanship Issues: Problems arising from the production process.
3. Defective Products: Products that are found to be faulty or non-functional due to manufacturing reasons.

What Is Not Covered by the Warranty:

Please note that the warranty does not extend to the following:

1. Normal Wear and Tear: The gradual deterioration of the product's appearance or performance due to regular use.
2. Accidental Damage: Damage incurred from accidents, such as dropping the product.
3. Product Misuse and Improper Care: Issues that arise from the product being used in a manner contrary to our guidelines or care instructions.
4. Cleaning-Related Issues: Problems linked to inappropriate cleaning methods.

Start of Warranty Period:

The warranty period begins 12 months from the purchase date.

Claim Verification Process:

For all warranty claims, we reserve the right to request photographic proof of the defect. In certain cases, we may also ask for an explanation of how the issue occurred to verify that it is indeed a manufacturer's defect.

We want to ensure that warranty claims are legitimate and align with the terms and conditions specified in our policy. Claims may be rejected if the evidence and information provided do not substantiate a manufacturer's defect.

Return of the Original Product:

Upon successfully claiming the warranty, the original product must be returned to us. Failure to return the original, while continuing to use it, will be considered at your own risk. Please be aware that the manufacturer's warranty of the original product is voided once a replacement is issued. No further replacements will be provided for the same original product for which a warranty claim has already been made.

Submitting a Warranty Claim:

To initiate a warranty claim, kindly complete the claim form below, including a clear photograph of the manufacturing defect, and provide your order number. We are committed to assisting you throughout this process to ensure your satisfaction.

Thank you for choosing H2O Capsule. We are dedicated to delivering quality products and reliable warranty support to our valued customers.